STEP 1 - Email your digital photo to contact@silverlineart.com. We recommend photos submitted be clear having a resolution of 300 DPI (dots per inch) or greater. Paper photos can also be scanned by sending to Silver Line Art LLC | 6556 Julia Ln. | Nashville, IN 47448 (please call 812-360-4993 if you have any questions). STEP 2 - Using your photo and any special instructions we will email you a Memorial Portrait Proof for your final approval.STEP 3 - The photo you send us will be transferred to a ceramic pigmented image then fired & fused into a porcelain metal substrate base. Unlike porcelain china pictures our metal portraits are impact resistant i.e. will never chip, crack and retain original color after fired.